1. Introduction to Our Terms and Conditions

Welcome to our website, where we offer a curated selection of furniture and apparel designed to enhance your lifestyle. We at Apextrail Innovations ("Seller," "we," "us," or "our") respect the privacy of our users ("you," "your," or "yourself").  These Terms and Conditions outline the rules and regulations for using our services. By accessing or using our site, you agree to comply with these terms, ensuring a smooth and enjoyable shopping experience for everyone.

We believe in transparency and strive to create a trustworthy environment for our customers. Our Terms and Conditions cover everything from your rights and obligations to the procedures we follow when you shop with us. We encourage you to read through these terms carefully, so you understand how we operate and what to expect when engaging with our platform.

2. Acceptance of Terms

By using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, we kindly ask you to refrain from using our services. Your continued use of our site constitutes your acceptance of any changes we may make to these terms in the future.

We reserve the right to update or modify these Terms and Conditions at any time, and we will notify you of any significant changes. It’s essential to regularly check this page for updates to ensure you stay informed about our policies, as your ongoing use of our site will signify your acceptance of any revisions.

3. Eligibility to Use Our Services

To use our services, you must be at least 18 years old or have parental consent. By placing an order on our website, you confirm that you meet these eligibility criteria. If you are accessing our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion. This is to maintain the integrity of our platform and ensure a safe and enjoyable shopping experience for all users. If you have any questions about your eligibility or our services, please don’t hesitate to reach out to our customer support team for clarification.

4. Account Registration and Security

Creating an account on our website is a straightforward process designed to enhance your shopping experience. By registering, you’ll gain access to personalized features such as order tracking, wish lists, and exclusive promotions. We ask you to provide essential information like your name, email address, and a secure password. Remember to choose a strong password and keep it confidential, as this will help protect your account from unauthorized access.

Your security is our priority, and we take several measures to safeguard your personal information. However, it’s essential to stay vigilant. If you suspect any unauthorized access to your account, please contact our customer support team immediately. We are here to assist you in securing your account and ensuring your shopping experience is safe and enjoyable.

5. Product Information and Availability

At our e-commerce store, we aim to provide detailed and accurate information about all our furniture and apparel products. Each item includes descriptions, specifications, and images to help you make informed purchasing decisions. While we strive for accuracy, please understand that occasional discrepancies may occur due to updates in our inventory or supplier changes. If you notice any inaccuracies or have questions about a product, don’t hesitate to reach out to our customer service team for assistance.

We work hard to keep our shelves stocked with the latest styles and trends, but product availability may vary. While we do our best to ensure that all items are in stock, certain products may sell out quickly. In the unlikely event that an item you ordered is unavailable, we will notify you promptly and provide options for replacement or cancellation. Your satisfaction is our top priority, and we appreciate your understanding regarding product availability.

6. Pricing and Payment Terms

We believe in providing transparent pricing for our customers. All prices displayed on our website are in Indian Rupees (INR) and include any applicable taxes. While we strive to keep our prices up-to-date, they may change due to market conditions or special promotions. During checkout, you will see the total cost, ensuring no surprises when it comes to your final bill.

For your convenience, we accept a variety of payment methods, including credit/debit cards, net banking, and popular digital wallets. When placing an order, you agree to provide accurate payment information, and you authorize us to charge the total amount to your selected payment method. If we encounter any issues processing your payment, we will contact you to resolve the situation promptly. Your secure shopping experience is essential to us, and we take your payment information seriously.

7. Order Confirmation and Acceptance

After you place an order on our website, you will receive an order confirmation email. This email contains crucial information about your purchase, including your order number, a summary of the items purchased, and estimated delivery details. Keep this confirmation handy, as it serves as your receipt and may be needed for any future inquiries.

While we strive to process orders quickly and efficiently, please note that receipt of your order confirmation does not guarantee acceptance. We reserve the right to cancel or refuse any order for various reasons, such as product unavailability or pricing errors. If your order is canceled, we will promptly notify you and issue any necessary refunds. Your understanding and cooperation in this process are greatly appreciated as we work to ensure a smooth shopping experience.

8. Customer Responsibilities

As a valued customer, you play an essential role in ensuring a smooth and enjoyable shopping experience. When you create an account or make a purchase, you agree to provide accurate and up-to-date information. This includes your name, address, and payment details. Keeping this information current is crucial for order processing and delivery. If you notice any changes to your information, please update your account promptly.

Additionally, we ask that you use our website responsibly. This means that you should only place orders for products you intend to purchase and refrain from engaging in any fraudulent activities. Your cooperation helps us maintain a secure shopping environment for all customers, allowing everyone to shop with confidence and peace of mind.

9. User Conduct and Prohibited Activities

We strive to foster a positive and respectful online community. When using our website, we expect all users to engage in appropriate conduct. This includes treating other customers, our staff, and the platform itself with respect. Any behavior that is harmful, abusive, or disruptive will not be tolerated and may result in account suspension or termination.

Certain activities are strictly prohibited on our website, including but not limited to: submitting false information, attempting to interfere with the functionality of our site, and using automated systems or bots to place orders. We reserve the right to monitor user activity and take appropriate action if we detect any violations of these guidelines. By shopping with us, you agree to adhere to these standards and contribute to a positive shopping experience for everyone.

10. Intellectual Property Rights

Our website and its content, including logos, graphics, text, and images, are protected by copyright and trademark laws. All intellectual property rights belong to us or our licensors. You are granted a limited, non-exclusive, and non-transferable license to access and use our site for personal and non-commercial purposes only. This means you may browse our products and make purchases, but you cannot reproduce, distribute, or modify any of our content without prior written permission.

We take the protection of our intellectual property seriously. Unauthorized use of our content may result in legal action. If you have any questions regarding the use of our materials or wish to request permission for a specific use, please reach out to our support team for clarification. We appreciate your respect for our creative efforts and commitment to maintaining our brand integrity.

11. Disclaimer of Warranties

While we strive to provide high-quality furniture and apparel, we cannot guarantee that every product will meet your expectations. Our website and all information, products, and services provided are on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our products or services. By using our site, you acknowledge that any reliance on the information provided is at your own risk.

We do our best to ensure that our products are described accurately and that images are representative of the actual items. However, variations in color, size, and appearance may occur due to differences in display settings or manufacturing processes. If you have specific questions about a product before making a purchase, our customer support team is always here to assist you. We appreciate your understanding as we work to provide the best possible shopping experience.

12. Limitation of Liability

At our e-commerce store, we are dedicated to providing high-quality furniture and apparel, but we cannot be held liable for any indirect, incidental, or consequential damages arising from your use of our website or the products purchased. This includes, but is not limited to, loss of profits, data, or use, whether in an action of contract, negligence, or other tortious actions. By using our site, you agree that your sole remedy for any dissatisfaction or issues will be to cease using our services.

While we strive to ensure that all information on our website is accurate and up to date, we cannot guarantee that every product or service will be error-free or uninterrupted. Our liability is limited to the maximum extent permitted by law, which means we are not responsible for any loss or damage incurred as a result of your reliance on the information provided. Your understanding and acceptance of these terms are crucial to our mutual trust and enjoyment of the shopping experience.

13. Indemnification

By using our website, you agree to indemnify and hold harmless our company, its affiliates, and employees from any claims, losses, liabilities, expenses, damages, or costs, including reasonable attorneys' fees, arising from your use of our services or any violation of these Terms and Conditions. This includes any claims related to your breach of any third-party rights or applicable laws.

We appreciate your cooperation in maintaining a respectful and lawful environment on our platform. If you find yourself in a situation where your actions lead to a legal dispute, it is your responsibility to address those claims and compensate us for any resulting damages. We trust that our customers will act in good faith and ensure their actions align with our community standards.

14. Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data when you shop with us. We may collect personal information, such as your name, email address, and payment details, to process your orders and enhance your shopping experience. Rest assured, we will never sell or share your information with third parties without your consent, except as required by law.

We implement a variety of security measures to protect your information from unauthorized access or disclosure. However, no online platform is entirely secure, and while we strive to protect your data, we cannot guarantee its absolute security. By using our site, you agree to our Privacy Policy and understand that any information shared online carries some inherent risks. If you have any questions or concerns about our data practices, please feel free to reach out to our customer support team.

15. Modification of Terms

We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in our policies, services, or legal requirements. When we make significant changes, we will notify you via email or through a notice on our website. It’s important to review these terms regularly to stay informed about any updates that may affect your shopping experience.

By continuing to use our website after any changes are made, you agree to be bound by the revised terms. If you do not agree with the modifications, we encourage you to stop using our services. Your understanding and acceptance of our Terms and Conditions are vital to ensuring a positive and transparent relationship as you shop for our quality furniture and apparel.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. By using our website, you agree that any disputes arising from these terms will be resolved in accordance with Indian law. This means that any legal proceedings related to your use of our services will take place in the courts located in India.

We encourage all our customers to engage in friendly and constructive communication to resolve any issues. However, should legal action become necessary, you consent to the jurisdiction of the courts in India. Your cooperation helps us maintain a respectful and fair shopping environment for all our customers.

17. Dispute Resolution Process

We believe in addressing any concerns or disputes in a fair and efficient manner. If you encounter any issues with your order or our services, we encourage you to contact our customer support team directly. We are committed to resolving your concerns quickly and amicably, and we appreciate the opportunity to make things right.

In the unlikely event that a dispute cannot be resolved through our customer support process, we may propose alternative dispute resolution methods, such as mediation or arbitration. This approach aims to provide a timely and cost-effective resolution while minimizing formal legal proceedings. By using our website, you agree to engage in good faith efforts to resolve any disputes amicably before pursuing legal action.

18. Force Majeure

We understand that unexpected events can occur, which may affect our ability to fulfill orders or provide services as promised. In the event of circumstances beyond our reasonable control such as natural disasters, pandemics, strikes, or government actions we may be unable to perform our obligations under these Terms and Conditions.

In such cases, we will make every effort to notify you of the situation and will not be held liable for any delays or failures in performance. Your understanding during these challenging times is greatly appreciated. We strive to keep our customers informed and will resume our services as soon as it is feasible.

19. Contact Information for Queries

Your satisfaction is important to us, and we want to ensure that all your questions and concerns are addressed promptly. If you have any queries regarding our Terms and Conditions, products, or services, please don’t hesitate to reach out to our customer support team. You can contact us via email at apextrailinnovations@gmail.com .